At Sodaighor, we strive to provide our customers with the best shopping experience. However, we understand that sometimes issues may arise, and you may need to return an item or request a refund. Please read our policy below to understand the process.

1. Eligibility for Returns

• Items must be returned within [insert number] days of receipt.
• Items should be unused, in their original packaging, and in the same condition you received them.
• Certain items, such as [mention non-returnable items like personalized products, perishable goods, etc.], are not eligible for returns.

2. Return Process

• To initiate a return, please contact our customer support at [insert contact email/number] with your order number and reason for return.
• Once your request is approved, we will provide you with instructions on how to send the item back.

3. Refunds

• After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.
• Note: Any shipping fees for the original purchase are non-refundable.

4. Exchanges

• We replace items only if they are defective or damaged. If you need an exchange, please reach out to us with your order details.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving an incorrect or defective item).

6. Late or Missing Refunds

• If you haven’t received your refund within the expected time, please contact your bank or credit card provider. If there are further issues, reach out to us at [contact information].

For any questions about our Return & Refund Policy, please contact us at [email/contact number]. We’re here to help ensure a smooth shopping experience for you!